Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! 

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre!

Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

Objectives of this Role

The Consumer Success Coach is responsible for leading consumer banking success in the North Region with a particular focus on the Dellwood Branch while coordinating the execution of affordable home lending and financial education initiatives across the North St. Louis Ecosystem and surrounding low-to-moderate income communities. 

This role exists to bridge direct consumer coaching, branch leadership, and community-based program delivery, ensuring that individuals and families are prepared, supported, and successfully connected to Midwest BankCentre products and services as well as Rising Together Foundation initiatives.

In alignment with the governance structure of the Shared Prosperity Council (SPC), this role also contributes frontline insights, program execution, and community‑based outcomes that inform and strengthen MBC’s coordinated, system‑wide shared prosperity strategy.

The role ensures that north region / branch-based consumer engagement and foundation-led programs are operationally sound, well-coordinated, scalable, and measurably improving financial stability, credit readiness, savings behavior, and access to homeownership and capital. 

Essential Functions

Consumer Coaching & Relationship Development

Serve as the lead consumer financial coach housed at the Dellwood Branch, supporting individuals and families across the North region in building savings, improving credit, and adopting healthy financial behaviors. 

• Translate financial education into measurable outcomes, including account opening, direct deposit activation, product usage, and digital banking adoption. 
• Create and monitor individualized financial action plans using MBC products, tools, and platforms. 
• Track client progress and outcomes tied to financial stability, credit improvement, and long-term relationship growth. 

Branch Leadership & Retail Execution

• Provide day-to-day leadership and coaching to the Sales Enablement & Experience Coordinator, including performance feedback, development, and accountability. 
• Ensure the Dellwood Branch operates in alignment with MBC service standards, compliance requirements, and customer experience expectations. 
• Partner with Retail leadership on staffing, scheduling, workflows, and operational readiness, as needed.
• Model and reinforce a customer success mindset, including relationship banking, ITM best practices, and consistent engagement techniques. 
• Maintain a branch environment that is welcoming, mission-aligned, and reflective of community trust and dignity. 

Affordable Home Lending & Financial Education Coordination

• Coordinate the execution of affordable home lending and financial education initiatives delivered through the Rising Together Foundation in partnership with Midwest BankCentre. 
• Support borrower readiness by aligning coaching, education, and product pathways that increase successful access to financial and home lending products. 
• Coordinate partners, timelines, materials, and workflows to move initiatives efficiently from design to delivery. 
• Build and maintain operational infrastructure that allows programs to scale beyond pilot phases and be replicated across the ecosystem. 
• Track and contribute to measurable outcomes related to financial stability, homeownership readiness, and community impact. 

Ecosystem & Cross-Functional Collaboration

• Serve as the North Ecosystem subject matter expert for consumer success and financial coaching, supporting consistency across Dellwood, Pagedale, and Friendly Temple. 
• Collaborate closely with the Small Business Officer to deliver integrated household and microbusiness solutions. 
• Partner with CED and the Rising Together Foundation to connect clients to relevant programs and resources. 
• Act as a liaison between frontline insights and enterprise teams to inform program design, outreach strategies, and product enhancements. 

Community Engagement & Partnership Activation

• Represent Midwest BankCentre and the Rising Together Foundation through community events, workshops, church partnerships, and local collaborations. 
• Serve as a visible, approachable ambassador for the Bank’s mission to expand access to opportunity and capital. 
• Capture community feedback, stories, and data to demonstrate impact and guide continuous improvement. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen

Leadership Competencies

• Building Effective Teams 

• Empowerment and Coaching 

• Create Vision and Alignment 
• Reward and Recognize Employees

Skills & Qualifications

• Experience in retail banking, branch management, financial coaching, affordable lending, financial education, housing, or community development initiatives. 
• Demonstrated ability to coordinate complex programs across multiple stakeholders and environments. 
• Strong organizational and execution skills with the ability to build structure in evolving programs. 
• Ability to operate effectively across financial institution and nonprofit/foundation contexts. 
• Proficiency with digital banking tools, CRM systems, and performance tracking. 
• Clear written and verbal communication skills; bilingual (English/Spanish or Bosnian) preferred. 
• Bachelor’s degree in Business, Education, Social Work, Community Development, or related field, or equivalent experience. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to effectively read, write and speak the English language.
• Visual acuity sufficient to accurately review and proof information.

Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission.

Why Join Us:

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

Don’t meet every single requirement? 

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!

Equal Opportunity Employer

Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. 

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.