Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past four consecutive years! 
 

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre!
 

Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

Objectives of this Role

• Manage the day-to-day workflow for loan servicing and recovery activities, ensuring compliance with regulatory requirements and internal policies.
• Work with management to improve processes, enhance efficiency, and streamline work to reduce turnaround times while maintaining a high level of service.
• Effectively manage multiple tasks across department functions to support scalability and operational effectiveness.
• Maintain clear and consistent communication on department performance by accurately tracking loan files, updating submission spreadsheets, and generating reports within the loan origination and core systems.
• Foster a strong service culture and ensure a positive experience for both internal and external customers.

Essential Functions

• Oversee servicing activities for consumer and small business loans, including performing loans, loss mitigation, and tax service tracking, with an understanding of PMI and GSE servicing standards/requirements.
• Assist with loan recovery efforts by contacting customers experiencing financial hardship and identifying potential solutions that align with both customer needs and bank policies.
• Support department processes by drafting and updating procedures as needed.
• Participate in project implementations and system enhancements related to loan servicing and recovery.
• Act as a liaison between 3^rd party vendors, such as attorneys, related to recovery activities.
• Assist in other areas of the department, such as processing and documentation.
• Identify opportunities for process improvement and present recommendations to department leadership.
• Serve as a primary contact for titling-related functions to ensure the bank’s interests are protected in collateralized loans.
• Send regulatory-required disclosure documents to customers and ensure compliance with all applicable state and federal regulations.
• Assist with the management of online loan applications and related servicing tasks.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Customer and staff-focused mindset
• Process improvement champion
• Strong communication skills
• Accuracy and efficiency-driven
• Deadline-oriented
• Ability to collaborate across bank channels, third parties, and vendors
• Strong attention to detail and compliance awareness

Skills and Qualifications

• Associate degree in a related field or 4(+) years of equivalent work experience
• Excellent communication, problem-solving, and time management skills
• Strong analytical skills and ability to work in a fast-paced environment
• Understanding of regulatory compliance and loan servicing best practices
• Ability to pass a background check

Physical Demands

The physical demands described here represent those required to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This role is largely sedentary but may require occasional filing, which involves lifting files, opening filing cabinets, and standing on a stool as necessary. Hybrid or remote work options may be available, with occasional travel to branches, dealers, or vendors as needed.

Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission.

Why Join Us:

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

Don’t meet every single requirement? 

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!

AAP/EEO Statement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.