Mission Summary 

At the forefront of operational excellence and strategic innovation, the VP, Deposit Operations is a visionary and influential senior leader who propels the department forward—championing transformation, driving efficiency, and elevating customer experience. This role is not just about managing processes; it’s about architecting the future of Deposit, Retail, Payment and Product Operations, leveraging technology, AI, data, and talent to deliver best-in-class solutions for our customers and our bank. 

This role requires a strategic leader who stays ahead of emerging payment technologies, regulatory shifts, and customer expectations—actively identifying new opportunities to enhance our payment and product offerings and deliver frictionless, secure, and innovative experiences across all channels. 

As a key member of the Bank Operations leadership team, the VP, Deposit Operations provides direction, leadership, and alignment across multiple operational disciplines while serving as a trusted advisor to executive leadership. This role focuses on building resilient operating models, developing high‑performing leaders, and ensuring the bank’s deposit and payment capabilities continue to evolve in support of growth, customer experience, and regulatory expectations. 

Objectives of the Role 

• Provide enterprise leadership and accountability for Deposit, Retail, Payment, and Product Operations, ensuring consistent execution, governance, and performance.
• Drive operational strategy, transformation, and continuous improvement across all deposit‑related functions.
• Strengthen risk management, dual control, audit readiness, and regulatory compliance across operational teams.
• Lead, mentor, and develop teams, fostering a culture of accountability, collaboration, and high performance.
• Partner with senior leadership, Marketing, Technology, Risk, and Compliance to align operational execution with enterprise strategy.
• Ensure operational readiness and scalability to support new products, payment capabilities, and customer growth. 

Essential Functions 

• Provide strategic leadership for enterprise Deposit Operations (Retail, Deposit, Payments, and Product Operations), ensuring aligned execution, operational readiness for new products and initiatives, and consistent representation in executive, audit, and regulatory forums.
• Drive operational excellence and scalability by leading process optimization, standardizing workflows and controls, eliminating manual touchpoints, and building frameworks that improve efficiency, accuracy, customer experience, and long-term growth.
• Strengthen governance, risk, and control environments by establishing policies, procedures, and escalation frameworks that support regulatory compliance, risk mitigation, and audit expectations.
• Advance performance and data-driven decision-making by leveraging metrics, service standards, analytics, and reporting to optimize resources, identify trends and risks, and continuously improve outcomes.
• Enable technology and innovation by partnering with Technology, Digital, and Business Intelligence teams to implement automation, payments innovation, AI capabilities, and scalable operational tools.
• Build high-performing, cross-functional teams by developing leaders, driving accountability and succession planning, and partnering across Operations, Risk, Marketing, Retail, and Sales to deliver aligned, customer-centric operating models.
• Model strong leadership and judgment through ethical decision-making, customer-focused outcomes, and effective management of complex operational and risk-related challenges. 

Qualifications 

• Bachelor’s degree required; advanced degree or professional payment certifications preferred. 
• Minimum of 10 years of progressive leadership experience in banking operations, with direct oversight of multi‑discipline operational teams.
• Demonstrated success leading operational functions and transformational initiatives.
• Strong understanding of deposit operations, retail banking, payment operations, regulatory requirements, and risk management.
• Experience leveraging operational analytics, dashboards, and data visualization to support performance management and decision making. 
• Proven ability to influence executive, operational, and cross‑functional teams.
• Exceptional leadership, communication, and strategic thinking skills.
• Deep understanding of industry trends, regulatory requirements, and best practices in operations; including payment rails and emerging digital payment platforms.
• Demonstrated experience leading automation, workflow redesign, or AI-enabled operational initiatives.  
• Proven track record of driving operational transformation within a regulated banking environment.  
• Experience implementing or optimizing operational technologies, payment platforms, or digital servicing capabilities.  

Competencies 

• Enterprise Leadership & Governance
• Operational Strategy & Execution
• Risk & Regulatory Management
• Talent Development & Succession Planning
• Cross‑Functional Collaboration
• Customer‑Centric Focus
• Change Leadership & Continuous Improvement
• Data-Driven Decision Making 
• Innovation & Operational Modernization
• Process Optimization and Automation Leadership 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.